Season 4
This season the show brings a different approach in the form of two new presenters, Duncan Senye and Vuyelwa Booi. They replaced Dosto Noge, who is pursuing other interests.
The ordinary consumer in the street often feels abused by retailers and service providers and isn't quite sure how to address that situation or get a real, satisfying solution. The programme aims to be the champion and a wake up call.
Current affairs and reality TV combine and the results are learning outcomes that empower the viewer without becoming too preachy.
The show sets out to challenge retailers and service providers on behalf of the man or the woman in the street and to investigate civic issues that currently affect us all.
With strong investigative research behind them the team will continue to expose bad service and show consumers how to handle such situations themselves. So often people just lose their temper and then nothing is achieved.
One of the features in the show is "Hero and Zero of the Week".
In this section they look at those service providers who have gone out of their way to provide exceptional service, those complaints that have been resolved in a way that is above and beyond the expectation of the consumer and those retailers or service providers who have failed to correct their mistake in any way at all.
This is a running total as it were and companies may find themselves as "Zero of the Week" for a long time if they are not careful.