Eventually it looks like there's hope on the horizon for all of us who've been driven out of our minds when having to deal with big companies and their *bleep!*.
SABC2's announced that they're launching a new consumer rights show called Speak Out at the beginning of April that's going to give consumers the opportunity of screaming at companies and torturing them on-air for their crimes against humanity.
I just made that up - not the show but the wishful thinking torture bit. Bwahahahaha!
This from the press release:
The ordinary consumer often feels abused by retailers and service providers and isn’t sure how to address the situation or get a satisfying solution.
Hosted by TV presenter Dosto Noge, Speak Out aims to be the champion and the wake up call. The show sets out to challenge retailers and service providers on behalf of the person on the street and to investigate civic issues that currently affect us all, for example load shedding.
With strong investigative research behind them the team will expose bad service and show consumers how to handle such situations themselves.
One of the features in the show is “Hero and Zero of the Week”. In this section the show will look at service providers who have gone out of their way to provide exceptional service, the complaints that have been resolved in a way that is above and beyond the expectation of the consumer and those retailers or service providers who have failed to correct their mistake in any way at all.
This is a running total as it were and companies may find themselves as Zero of the Week for a long time if they are not careful.
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I like that bit in particular - "if they're not careful." I'm beyond fed up with how uncaring and disrespectful so many of the corporates are towards us.
What I also like about the sound of the show is that as far as I can see there's no product sponsoring it so it can be as objective and fierce as it needs to be to really implement change.
I've been concerned that we'd never see this sort of thing because of how corporately controlled many shows are but it looks like it's going to avoid it.
I've never forgotten Isabel Jones and how much she disappointed me - one moment she was the champion of the people and on our side fighting for justice and value for our money in Fair Deal and the next she was a Verimark advertorial.
There hasn't been a show since her that's tackled these sorts of issues and it's long overdue. Let's hope it brings us some customer satisssfaction.
PS: A word of advice - don't ever be tempted to buy a Verimark Orbitrek - you will never use it.
PPS: You know what I really want to know - how much a Pick 'n Pay cashier makes a month with a rundown of what they can realistically buy from the store on it.
I once chatted to a policeman shortly after he'd been called out for a theft at Pick 'n Pay - a staffer stole a chocolate and his words were: "No one steals a chocolate unless they're hungry."
PPPS: I got carried away and forgot - Speak Out starts on Thursday, 3 April at 18h00.
PPPPS: (ridiculous I know) I've heard - and fully believe it's true - that not speaking out about stuff - 'spesh if you feel you're being bullied and abused - is verry bad for your health.
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Channels in this post:
SABC2
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