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The GPG Contact Center

Written by TKSM from the blog GPG Contact Center on 07 Aug 2009
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THANK YOU FOR CALLING THE GPG CONTACT CENTRE HOW CAN HELP YOU????????

NO NOT HOW CAN YOU HELP ME!!!!!!!
HOW CAN I HELP YOU?

How can I upgrade you license booking system to have more dates available
How can I help shut the consultants up by providing you with a Website to book online?
I am really tired of hearing these lines

Is it the first time you are calling
Where would like for us to check

Only to hear
We currently have no testing dates available is there anything that you would like us to for you!!!!!!!!!!!!!!!DAMIT!!!!!!!!!! like what??????????

31 Comments

TKSM
07 Aug 2009 15:33

Are these people for real or what????????????????????????????????

Floh
07 Aug 2009 18:03

Sorry TKSM, get your instructor to get a date for you. If you can't pay him, wait for a email after 6 months to tell you that your date is in November 2011.

TKSM
11 Aug 2009 08:22

Am i the only one in this boat?????????

Mathaz
11 Aug 2009 08:38

The GPG contact centre is really trying....the DLTCs are the ones delaying, they don't send the list of available dates in time to the contact centre and also we the public are to blame coz if you manage to get a date and are unable to confirm the booking you don't even have the courtersy to call and cancell so your time could be allocated to someone else.

How can I help shut the consultants up by providing you with a Website to book online? With so many jobless people that won't be a wise decision...the government come up with such initiatives so to create jobs, where do you think the President's 500 000 jobs are gonna come from???

felfel
11 Aug 2009 08:45

Iyho, mna i'm still holding for SARS consultants, i'm told i'm no. 41, nxa!!!!!!!!

GML
11 Aug 2009 08:45

No you're not TKSM.

the best option is to call everyday until they give you a date. They will sometimes tell you when they are getting new dates. This helps because you know when you have to call back.

But just pay your driving instructor R200 to get a date for you

TKSM
11 Aug 2009 08:47

Okay...Spoke'sperson.....i mean Mathaz......please don't chew me...just understand that it is a reall frustration to the public. There are a lot of ways that this could be resolved.
For one, the GPG CC set peak times when people can call in......first come first serve basis...so that we atleast know when and when not to call.

blueroze
11 Aug 2009 09:02

call around 7 but before 7:30 and call after 17:00 those are the times you are likely to get a date.
this is what my former instructor said, and it worked for him

TKSM
11 Aug 2009 09:42

@blueroze...i will give it a try...if it don't work...then i will put the blame on you and your instructor!!!!!!!!!!!!:-)

Manthaka
11 Aug 2009 10:10

Am i the only one in this boat?????????
you are not alone my dear; i have been trying since mid July; last week when I finally got it I felt like I have won the lotto;
I only found out the following day when I was trying to confirm my last confirmation date that the moron who was assisting me; had actually booked me for code08 instead of 10. I was pissed off.

TKSM
11 Aug 2009 10:34

Tell me about it manthaka.....i did get a date, but it fell off because of the strike...can you believe it!!!!!!!!!!!!!!!!!!!

TKSM
11 Aug 2009 10:40

One question...do they make money from the calls they recieve??????????it sure looks like it... i mean all these questions that ask??? like wtf. don't they know that we are using our precious airtime for this???? i mean really!!!!

cleve
11 Aug 2009 10:58

TKSM if you call form a telkom phone it's really cheaper. Love relax.......... Go to Mpumalanga e Kriel, mina I was helped with a BIG smile and I told them that my learners is about to expire so they gave me the closest date. i did not pay anyone a cent........ Well I got bumped today on my way to work. I'm not thinking straight.

Manthaka
11 Aug 2009 11:05

do they make money from the calls they recieve??????????it sure looks like it... i mean all these questions that ask???
The agents do get incentives that is why they are this polite; and always asking all those questions. I have never waited for them to ask all those Qs;
as soon as I hear there are no dates available statement, i quickly thank the caller and put the phone down.

KK 2008
11 Aug 2009 11:08

tl...tl...tl.. @ cleve...The results of gwap gwap service - getting bumped on the road!

MphoDevine
11 Aug 2009 11:47

I've never a problem with the booking system for a learners, I've made bookings for my brothers and my friends in teh pst 9 months and I always receive well an acceptable service (thsi is SA -- my lucky stars)...if you want to book for learners license ask them to give you a date for a testing station in Auckland Park, they even do test in the evening as well as weekend... Drivers's license biiking is always a pain :) :)

ngwana
11 Aug 2009 11:56

My sister gave up on the GPG contact center and went to Naboomspruit, she went there on Tuesday and had her license on Friday

Sammis
11 Aug 2009 12:12

GPG is sure a nightmare! Places outside Gauteng are way much better when coming to license bookings. Gauteng is so frustrating!

TKSM
11 Aug 2009 13:14

@cleve arg shame my friend, i am so sorry to hear that.....were you driving alone????? sorry mgani man!!! did you go to the testing station to get a date or?

sbu001
11 Aug 2009 13:26

felfel wrote ...Iyho, mna i'm still holding for SARS consultants, i'm told i'm no. 41, nxa!!!!!!!!

They once told me im no66 on the queue (the call center is actually worse) than going to the branch...i gave up trying to sort out my tax stuff.......

maud
11 Aug 2009 13:41

@ffelfel, some of us has to go through SARS 24 hours a day, you can imagine how you feel at the end of the day.

and after no 41 they will put the phone down on you.

but dont worry next time you need help call me .i will help you.

KeleFabulous
11 Aug 2009 13:53

i used to work at that call centre. 4 months is all it took before i quit. i have trouble playing nice esp if the environment makes it impossible for you to deliver good service to already pissed off clients.

cleve
11 Aug 2009 14:43

.....were you driving alone????? sorry mgani man!!! did you go to the testing station to get a date or?

Yes I was driving alone. Shame the poor old man was so scared. At least he will pay for my car. Ja I went to the testing station. And the people there are very nice.

TKSM
11 Aug 2009 15:02

I holding for the next available consultant...............LAWD can you imagine!!!!!

Cande
11 Aug 2009 15:20

LMAO, eish SARS.. Have you even been on number 1 on the queue for 20 minutes?? If not then you dont know SARS yet

felfel
11 Aug 2009 15:29

LOL Maud & Sbu001 eventually i got through, and was told my assesment will take up to 90 days even though i did it online, and yet they say online is the quickest way to get results, nxa, all becos some creep told me to resubmit a 2nd version.

But i must honestly say i like the white (or non-black) sars consults, they're very thorough in explaining things, i've had an issue with sars for 4 years now and i could never get a good explaination from the darkies all along even when they spoke isiXhosa, but that whitie gave me 20mins of his time and i was clear, even the one today explained why my assesment is gonna take so long and apologised for the long wait.

felfel
11 Aug 2009 15:32

hahahaha, Cande, the voice prompt kept saying, "you are no. 21" X5, i wanted to hang up but thought i've come too far from 41, lol

TKSM
11 Aug 2009 15:36

I have been holding now for the past 30 minutes....and still going strong.....as my call is very important to them...i should continue holding, my call will be connected to an available agent soon. ja......... ne.......!!!!

felfel
11 Aug 2009 15:47

TKSM are u not able to make a call without picking up the handset and only pick it up when u hear a consultant answer, u can even punch in numbers without picking it up. i did that mna, much better than holding it for all that 30mins.

TKSM
11 Aug 2009 16:06

I dont know felfel....something just keeps on pushing to dial the number......i want to stop but this GPG CC ine wozawoza you know!!!!!!!! i can't explain it...it's like when you call the first time and it does'nt go that well, you assume the second time will be better...and so on and so on...gosh....how can i ever stop.

Floh
18 Aug 2009 02:38

TKSM.........the dates are sold to instructors or Driving school owners. eg.........if the testing station test 20 ppl a day, 15 will be sold and 5 will be open to the public. If you have time, just go to the testing centre you will see how crazy it is.

Also try Carletonville, you will get a date easily there.

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